Dealing with Verizon is a nightmare: **. They h...
A Verizon customer review by GetHuman user ~None from November 1st, 2017
Background on ~None's case
GetHuman: ~None - can you tell our other Verizon customers when your case took place?
~None: Sure. It was morning, on October 24th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~None a list of common Verizon problems)
~None: "Setup Service" was why I was trying to call.
~None's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~None: Dealing with Verizon is a nightmare: **. They have like ** different phone numbers to call and inevitably its never the right one, so after several minutes on hold you're told to call someone else. **. The automated system takes forever to navigate, yet they do not offer sufficient choices to encompass all issues. **. I was told by several representatives that they DO NOT HAVE A CUSTOMER SERVICE DEPARTMENT. THERE IS NOWHERE YOU CAN MAKE A COMPLAINT. Ok, if this is true, that's a big red flag. If it's not, it's an equally large red flag that the representatives repeatedly lie about it. **. Verizon missed my appointment and told me it was MY FAULT because the appointment was "soft" until they confirmed it. Seriously? Then what was the point in scheduling it in the first place? **. The window for your technician to show up to the "soft" appointment is ELEVEN HOURS LONG?!?!?! ARE YOU KIDDING ME?!?!**. After I canceled the service due to terrible customer service I WAS STILL BILLED. OMFG.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~None: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~None: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~None: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~None: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~None taken from his Verizon customer service problem that occurred on October 24th, 2017.