Verizon: I bought a house with a FIOS box and I wanted i...
A Verizon customer review by GetHuman user ~Anonymous in NJ from November 23rd, 2017
Background on ~Anonymous in NJ's case
GetHuman: ~Anonymous in NJ - can you tell our other Verizon customers when your case took place?
~Anonymous in NJ: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous in NJ a list of common Verizon problems)
~Anonymous in NJ: "Setup Service" was why I was trying to call.
~Anonymous in NJ's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous in NJ: I bought a house with a FIOS box and I wanted it removed. They are coming out to remove it for free. Prior calls to Verizon were frustrating, plus they were going to charge a $** removal fee for a service I've never had!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Anonymous in NJ: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous in NJ: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Anonymous in NJ: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Anonymous in NJ: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous in NJ taken from his Verizon customer service problem that occurred on November 15th, 2017.