Verizon: This is totally ridiculous!! They keep asking f...
A Verizon customer review by GetHuman user ~willow from November 22nd, 2017
Background on ~willow's case
GetHuman: ~willow - can you tell our other Verizon customers when your case took place?
~willow: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~willow a list of common Verizon problems)
~willow: "Technical support" was why I was trying to call.
~willow's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~willow: This is totally ridiculous!! They keep asking for my cell number. I enter it and the machine say that mt number is not recognoized. This happens no matter what customer service phone number that I use. When I did get an actual human, she said that my cell number WAS correct but thatshe couldn't help me!! Then she gave me a phone number to call and the same thing happened again!! I will NEVER use this company again!!!!!!!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~willow: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~willow: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~willow: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon customers?
~willow: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~willow taken from his Verizon customer service problem that occurred on November 13th, 2017.