Verizon: I called about a billing issue. ** minutes of m...
A Verizon customer review by GetHuman user GetHuman-437304 from November 26th, 2017
Background on GetHuman-437304's case
GetHuman: GetHuman-437304 - can you tell our other Verizon customers when your case took place?
GetHuman-437304: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437304 a list of common Verizon problems)
GetHuman-437304: "Setup service" was why I was trying to call.
GetHuman-437304's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437304: I called about a billing issue. ** minutes of my day lost to be told that I would have to go back to the store that sold me the new plan and failed to sisclose a $** access fee to get resolution. I'm not happy. The girl that assisted me was nice and communicated well but she went to a supervisor who was of no help.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
GetHuman-437304: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437304: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
GetHuman-437304: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
GetHuman-437304: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437304 taken from his Verizon customer service problem that occurred on November 20th, 2017.