Verizon: I switched from Comcast after ** years. My inst...
A Verizon customer review by GetHuman user ~Justnes cust from November 22nd, 2017
Background on ~Justnes cust's case
GetHuman: ~Justnes cust - can you tell our other Verizon customers when your case took place?
~Justnes cust: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Justnes cust a list of common Verizon problems)
~Justnes cust: "Device Support" was why I was trying to call.
~Justnes cust's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Justnes cust: I switched from Comcast after ** years. My install went great. Installer was wonderful. Your guide is very small to see. I like comcast guide better. It's going to be hard to get use to your channel line up. It's only been a day, but so far not sure how I'm going to like this. But I have ** days to see.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Justnes cust: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Justnes cust: I'd give them a one out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Justnes cust: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Justnes cust: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Justnes cust taken from his Verizon customer service problem that occurred on November 21st, 2017.