Verizon: May **,****:This line handles identify theft on...
A Verizon customer review by GetHuman user ~Yeah Yeah from November 10th, 2017
Background on ~Yeah Yeah's case
GetHuman: ~Yeah Yeah - can you tell our other Verizon customers when your case took place?
~Yeah Yeah: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Yeah Yeah a list of common Verizon problems)
~Yeah Yeah: "Setup Service" was why I was trying to call.
~Yeah Yeah's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yeah Yeah: May **,****:This line handles identify theft only. The rep gave me the Fios Corporate Customer Service number:***-***-****. Dispute easily resolved at this number.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Yeah Yeah: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yeah Yeah: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Yeah Yeah: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Yeah Yeah: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yeah Yeah taken from his Verizon customer service problem that occurred on November 2nd, 2017.