Verizon: it took i minute to get the first person. i exp...

A Verizon customer review by GetHuman user ~curt from November 21st, 2017

Background on ~curt's case

GetHuman: ~curt - can you tell our other Verizon customers when your case took place?
~curt: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to Verizon, and if so, how?
~curt: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~curt a list of common Verizon problems)
~curt: "Cancel service" was why I was trying to call.

~curt's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~curt: it took i minute to get the first person. i explained my problem. she gave me to customer support. again it took only * minute. they said i needed a new modium so i was given to sombody else. thats were it went bad. i got hung up on twice and by the third time i was told they were out of modums and to call back at the end of the my internet speed goes down my bill goes up. ps sorry about my spelling.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~curt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~curt: I'd give them a four out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~curt: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~curt: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~curt taken from his Verizon customer service problem that occurred on November 13th, 2017.


3.21 of 5 stars | 445 reviews

~curt's Verizon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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