Viacom Inc.: I called to make a complaint and I was transfer...
A Viacom Inc. customer review by GetHuman user ~happylady from November 20th, 2017
Background on ~happylady's case
GetHuman: ~happylady - can you tell our other Viacom Inc. customers when your case took place?
~happylady: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Viacom Inc., and if so, how?
GetHuman: And which of these common Viacom Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~happylady a list of common Viacom Inc. problems)
~happylady: "None of those really matches why I wanted to call Viacom Inc. that day." was why I was trying to call.
~happylady's review of Viacom Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Viacom Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happylady: I called to make a complaint and I was transferred to an automated answering machine. I wasn't able to speak with a live person in order to register my complaint. The commercials that are aired on tv land are about Mesothelioma and other cancers, medical supplies, life ins. and the list goes on and on I for one don't enjoy these commercials and I wish that others would join me in complaining about this. Also, the commercials take up a lot of the time during a program. Some of the programs have added as much as ** to ** minutes to a program in order to air more commercials. Some of the programs that this has happened on are Andy Griffith, Gunsmoke, Bonanza. Please stop these depressing commercials!!
GetHuman: Let's quantify your experience contacting Viacom Inc.. On a scale of 1 to 5, how easy is it go get help on a Viacom Inc. problem?
~happylady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happylady: I'd give them a four out of five on communication.
GetHuman: And what about Viacom Inc.'s ability to quickly and effectively address your problem?
~happylady: For that I would say three out of five.
GetHuman: And finally- any advice for other Viacom Inc. customers?
~happylady: Call them early in the day or late. Don't forget any personal or account information you might need for Viacom Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happylady taken from his Viacom Inc. customer service problem that occurred on November 18th, 2017.