Victoria's Secret: I had the most horrible experience with this co...

A Victoria's Secret customer review by GetHuman user GetHuman-326816 from October 28th, 2017

Background on GetHuman-326816's case

GetHuman: GetHuman-326816 - can you tell our other Victoria's Secret customers when your case took place?
GetHuman-326816: Sure. It was afternoon, on October 24th.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
GetHuman-326816: I used the 800-411-5116 number I found for on the GetHuman Victoria's Secret customer phone number page I was on: Victoria's Secret Customer Service Phone Number
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326816 a list of common Victoria's Secret problems)
GetHuman-326816: "Returns" was why I was trying to call.

GetHuman-326816's review of Victoria's Secret customer service

GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326816: I had the most horrible experience with this companies costumer service reps. For about two weeks I would recieve phone calls from a *-*** number, when you would answer you would get a message reguarding sales promotions. Finally one day I recieved a call and it was an actual person saying they were calling reguading my credit card account. This was odd since I had never used the card before. When I had called to activate the card about *-*months prior they try to get you to join other things, which they said would not activate unless you sent in the paperwork with your information, which I never did. They tried to tell me I owed them $**.Which I had never recieved a bill for. The women on the phone said the the bills kept getting mailed back which was strange because when we verified the address and info all was correct.So to make a very long story short, Not only did I have to call Victorias Secret multiple times I had to call the third party company multiple times because VS said th
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
GetHuman-326816: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326816: I'd give them a two out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
GetHuman-326816: For that I would say three out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
GetHuman-326816: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326816 taken from his Victoria's Secret customer service problem that occurred on October 24th, 2017.

Victoria's Secret

2.30 of 5 stars | 65 reviews

GetHuman-326816's Victoria's Secret Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Victoria's Secret, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Victoria's Secret in any way.

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