Victoria's Secret: I just came from store in Aventura mall in Miam...

A Victoria's Secret customer review by GetHuman user ~olivia from November 27th, 2017

Background on ~olivia's case

GetHuman: ~olivia - can you tell our other Victoria's Secret customers when your case took place?
~olivia: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
~olivia: I used the 800-411-5116 number I found for on the GetHuman Victoria's Secret customer phone number page I was on: Victoria's Secret Customer Service Phone Number
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~olivia a list of common Victoria's Secret problems)
~olivia: "Complaint" was why I was trying to call.

~olivia's review of Victoria's Secret customer service

GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~olivia: I just came from store in Aventura mall in Miami. When I walked in there were * sales representitive talking very loud and did not engaged any customers. Also,I was wait in the line to pay more than ** minutes and asked them to assist me since Representative for my line was dealing with some issue with one of their guest. They said I'm not in their line and took some guest came way later than me.... very bad customer service and this store manager needs to work better managing people... horrible and very disgusted
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~olivia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~olivia: I'd give them a four out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~olivia: For that I would say three out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~olivia: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~olivia taken from his Victoria's Secret customer service problem that occurred on November 17th, 2017.

Victoria's Secret

2.30 of 5 stars | 65 reviews

~olivia's Victoria's Secret Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Victoria's Secret, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Victoria's Secret in any way.

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