Victoria's Secret: I ordered a swimsuit from VS online. I usually...

A Victoria's Secret customer review by GetHuman user ~CustomerServiceIsKey from November 6th, 2017

Background on ~CustomerServiceIsKey's case

GetHuman: ~CustomerServiceIsKey - can you tell our other Victoria's Secret customers when your case took place?
~CustomerServiceIsKey: Sure. It was late at night, on November 2nd.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
~CustomerServiceIsKey: I used the 800-411-5116 number I found for on the GetHuman Victoria's Secret customer phone number page I was on: Victoria's Secret Customer Service Phone Number
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~CustomerServiceIsKey a list of common Victoria's Secret problems)
~CustomerServiceIsKey: "Overcharge/Strange charge" was why I was trying to call.

~CustomerServiceIsKey's review of Victoria's Secret customer service

GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CustomerServiceIsKey: I ordered a swimsuit from VS online. I usually wear a size medium top, but this top was not the same fit and was too big. So, I called customer service to ask about exchanging the item. Not only do you have to pay the shipping to return the item, but you have to pay shipping on the item they send back to you. Oh, and you cannot return or exchange Victoria's Secret swimsuits in Victoria's Secret stores, so if you want to return or exchange you HAVE to incur the expense of shipping. On top of all of this, the girl who was explaining these policies to me HUNG UP ME when I asked for clarification of the policy!!!!! I will never buy online from VS again and DO NOT recommend that anyone else buy online unless they are absolutely certain that the item will fit (or just enjoy throwing money down the drain on shipping costs). Terrible!!
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~CustomerServiceIsKey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CustomerServiceIsKey: I'd give them a four out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~CustomerServiceIsKey: For that I would say five out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~CustomerServiceIsKey: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CustomerServiceIsKey taken from his Victoria's Secret customer service problem that occurred on November 2nd, 2017.

Victoria's Secret

2.30 of 5 stars | 65 reviews

~CustomerServiceIsKey's Victoria's Secret Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Victoria's Secret, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Victoria's Secret in any way.

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