Victoria's Secret: I received my first bill from V.S. about a mont...

A Victoria's Secret customer review by GetHuman user ~Ariella8 from October 31st, 2017

Background on ~Ariella8's case

GetHuman: ~Ariella8 - can you tell our other Victoria's Secret customers when your case took place?
~Ariella8: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
~Ariella8: I used the 800-411-5116 number I found for on the GetHuman Victoria's Secret customer phone number page I was on: Victoria's Secret Customer Service Phone Number
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~Ariella8 a list of common Victoria's Secret problems)
~Ariella8: "Overcharge/Strange charge" was why I was trying to call.

~Ariella8's review of Victoria's Secret customer service

GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ariella8: I received my first bill from V.S. about a month ago, but it was misplaced due to a move. I asked to have the $** fee waived this one time, but was told that they used to do that, but now can only waive the fee if there was a bank error or the bill was returned to them in the mail. She then asked if I would like to pay my bill over the phone. I said that I would pay it immediately after getting off the phone. She then transferred me to the catalog dept. & I asked why I had received the special secret June Clearance catalog (I had just spent a lot of money with them), but not the July & August? She said that she didn't know why and that she couldn't send out any particular catalog, only the most recent one. So, I tried to pay my bill online & was greeted with something that I had never heard of before: a $** "Same-Day payment fee." When I called back & spoke with someone else, she said THAT fee could not be waived. So, I asked to speak with her supervisor. I waited a few minutes on the
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~Ariella8: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ariella8: I'd give them a one out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~Ariella8: For that I would say three out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~Ariella8: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ariella8 taken from his Victoria's Secret customer service problem that occurred on October 28th, 2017.

Victoria's Secret

2.30 of 5 stars | 65 reviews

~Ariella8's Victoria's Secret Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Victoria's Secret, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Victoria's Secret in any way.

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