Victoria's Secret: I wanted to know expiration dates on some produ...
A Victoria's Secret customer review by GetHuman user ~123 from October 27th, 2017
Background on ~123's case
GetHuman: ~123 - can you tell our other Victoria's Secret customers when your case took place?
~123: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~123 a list of common Victoria's Secret problems)
~123: "Track order" was why I was trying to call.
~123's review of Victoria's Secret customer service
GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~123: I wanted to know expiration dates on some products- a simple enough query I would think. But I got transferred to a few diferent people and finally they did not have any specific answer for when their products expire and how long they are good to use for. I am disappointed in their knowledge of their own products. The products themselves do not have any expiration date on them. And this was my second attempt at contacting them. The first time I called and spoke to someone, they did not bother to call back at all, even though I was told they would. All in all a poor quality customer service.
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~123: I'd give them a three out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~123: For that I would say four out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~123: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~123 taken from his Victoria's Secret customer service problem that occurred on October 25th, 2017.