Victoria's Secret: Managerial abuse

A Victoria's Secret customer review by GetHuman user GetHuman-theresa25 from December 1st, 2017

Background on GetHuman-theresa25's case

GetHuman: GetHuman-theresa25 - can you tell our other Victoria's Secret customers when your case took place?
GetHuman-theresa25: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
GetHuman-theresa25: I used the 800-411-5116 number I found for on the GetHuman Victoria's Secret customer phone number page I was on: Victoria's Secret Customer Service Phone Number
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-theresa25 a list of common Victoria's Secret problems)
GetHuman-theresa25: "Cancel order" was why I was trying to call.

GetHuman-theresa25's review of Victoria's Secret customer service

GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-theresa25: Managerial abuse
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-theresa25: Hello VS, I'm writing in hopes that the matter I am about to explain is rectified in a timely manner. During the semi annual sale at Victoria's Secret, I was doing a great deal of shopping and was assisted by a VS employee. While the Victoria's Secret employee was assisting me to a dressing room, she was approached by another employee who I later understood to be the manager. The manager approached the Victoria's Secret employee with frustration and annoyance. Loudly spoken, she asked the employee "why are you not out on the floor?" The employee responded, "I'm helping a customer into a fitting room, I'll be right there". The manager proceeded to chastise her, belittle her and made the employee feel pretty bad. I asked the employee if she was okay and I said is that your supervisor or manager and she responded it is my manager and I said what is her name she responded Allison. I thanked the employee for all of her help, purchased my items and I left. On January *th **** I again returned to the store to return an item. I seen today yet again a second time, the same manager named Allison belittle her employee. This employee was a completely different employee. I am a business manager myself and I can clearly see that this manager that Victoria Secret has hired, has no ethics, patience, or team leadership skills. This particular manager continues to belittle her employees in front of customers while rolling her eyes in the process. This type of behavior is disgusting and in my line of work not ever tolerated. I hope that this situation is rectified with in a timely manner. I really would hope that the employees that are under her care are interviewed on how she is as as a manager. Please, please do not let this go overlooked. Thank you, Theresa Baldwin
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
GetHuman-theresa25: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-theresa25: I'd give them a one out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
GetHuman-theresa25: For that I would say one out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
GetHuman-theresa25: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-theresa25 taken from his Victoria's Secret customer service problem that occurred on November 28th, 2017.

Victoria's Secret

2.30 of 5 stars | 65 reviews

GetHuman-theresa25's Victoria's Secret Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Victoria's Secret, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Victoria's Secret in any way.

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