Victoria's Secret: So, some people call around Christmas time and...
A Victoria's Secret customer review by GetHuman user ~Gwen from November 26th, 2017
Background on ~Gwen's case
GetHuman: ~Gwen - can you tell our other Victoria's Secret customers when your case took place?
~Gwen: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwen a list of common Victoria's Secret problems)
~Gwen: "Warranty claim" was why I was trying to call.
~Gwen's review of Victoria's Secret customer service
GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwen: So, some people call around Christmas time and complain because they had to wait, huh, that's weird.. Called Christmas rush for a reason.. Didn't get your full credit? Did you happen to use an offer code that was based on total amount of shopping cart? That gets adjusted when you return items and don't exchange. Got attitude from a customer rep? Seriously doubt it. Your credit to your card wasn't refunded right away? It takes one to two weeks to show up on your statement. You waited ten minutes and no one answered, did you call during peak hours? Do you realize they have only two facilities that deal with catalog and online orders in the ENTIRE country. Work one day in their shoes, see if you can hack it.
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~Gwen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwen: I'd give them a four out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~Gwen: For that I would say five out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~Gwen: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwen taken from his Victoria's Secret customer service problem that occurred on November 19th, 2017.