Victoria's Secret: Customer service didn't help and didn't care I...
A Victoria's Secret customer review by GetHuman user ~janet from November 25th, 2017
Background on ~janet's case
GetHuman: ~janet - can you tell our other Victoria's Secret customers when your case took place?
~janet: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~janet a list of common Victoria's Secret problems)
~janet: "Make a purchase" was why I was trying to call.
~janet's review of Victoria's Secret customer service
GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janet: Customer service didn't help and didn't care I've heard lots of bad things of customers having problems and you'll Don't do anything about what kind of business are yauh because this is this the *rd time and I'm not planning to keeping having them like yesterday she told that on the back with her smart month told me to read those rewards cards that it says that you can't use the ones you have in one transaction Which it doesn't not say that she lie to me what kind of personal Do this company hired Because it took me about two hours to read it I have problems with my eyes and the medication I use makes it worse and I did tell her and she didn't seem to care about may health issues I have because I do have more so it is against the law if y'all going to be telling customers lies but that's okay I don't think I'm going to shop there for a long time I'm going to look for a better store where they do know how to treat their customers and just finish paying of my credit card its sad because
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~janet: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janet: I'd give them a three out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~janet: For that I would say two out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~janet: Call them early in the day or late. Don't forget any personal or account information you might need for Victoria's Secret to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janet taken from his Victoria's Secret customer service problem that occurred on November 23rd, 2017.