Virgin America: Airline booked me for the WRONG date, when I ca...

A Virgin America customer review by GetHuman user ~Angry Virgin Customer from November 8th, 2017

Background on ~Angry Virgin Customer's case

GetHuman: ~Angry Virgin Customer - can you tell our other Virgin America customers when your case took place?
~Angry Virgin Customer: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Virgin America, and if so, how?
~Angry Virgin Customer: I used the 877-359-8474 number I found for on the GetHuman Virgin America customer phone number page I was on: Virgin America Customer Service Phone Number
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Virgin Customer a list of common Virgin America problems)
~Angry Virgin Customer: "Make a booking" was why I was trying to call.

~Angry Virgin Customer's review of Virgin America customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Virgin Customer: Airline booked me for the WRONG date, when I called to get information, I was told they were changing their online reservation service and getting a lot of calls about it, therefore they were UNABLE to answer the call. I can't believe they are able to do this, I just got screwed out of $***.
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~Angry Virgin Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Virgin Customer: I'd give them a three out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~Angry Virgin Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~Angry Virgin Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Virgin Customer taken from his Virgin America customer service problem that occurred on November 5th, 2017.

Virgin America

4.21 of 5 stars | 83 reviews

~Angry Virgin Customer's Virgin America Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin America in any way.

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