Virgin America: Connected with agent within * min. Handled my r...
A Virgin America customer review by GetHuman user ~michael hampton from November 10th, 2017
Background on ~michael hampton's case
GetHuman: ~michael hampton - can you tell our other Virgin America customers when your case took place?
~michael hampton: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~michael hampton a list of common Virgin America problems)
~michael hampton: "Make a booking" was why I was trying to call.
~michael hampton's review of Virgin America customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michael hampton: Connected with agent within * min. Handled my request easily. Provided me addn'l telephone nos. to complete my business.
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~michael hampton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michael hampton: I'd give them a five out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~michael hampton: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~michael hampton: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~michael hampton taken from his Virgin America customer service problem that occurred on November 8th, 2017.