Virgin America: Mostknowledgeable employee and helpful. My call...
A Virgin America customer review by GetHuman user ~john haire from November 23rd, 2017
Background on ~john haire's case
GetHuman: ~john haire - can you tell our other Virgin America customers when your case took place?
~john haire: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~john haire a list of common Virgin America problems)
~john haire: "Baggage problem" was why I was trying to call.
~john haire's review of Virgin America customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john haire: Mostknowledgeable employee and helpful. My call was made on **-**.** at *pm, lady took call, wish I had her name. Regarded special assist for Virgin flght FLL to LAX with xfer to Air NZeasland*
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~john haire: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john haire: I'd give them a five out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~john haire: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~john haire: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john haire taken from his Virgin America customer service problem that occurred on November 19th, 2017.