Option to have Virgin America call me back (ins...
A Virgin America customer review by GetHuman user ~New User from November 11th, 2017
Background on ~New User's case
GetHuman: ~New User - can you tell our other Virgin America customers when your case took place?
~New User: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~New User a list of common Virgin America problems)
~New User: "Change seat" was why I was trying to call.
~New User's review of Virgin America customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~New User: Option to have Virgin America call me back (instead of holding for an agent) worked very well -- just a two minute wait for the callback from Virgin America. Thank you!
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~New User: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~New User: I'd give them a five out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~New User: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~New User: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~New User taken from his Virgin America customer service problem that occurred on November 10th, 2017.