Virgin America, without question, has the worst...

A Virgin America customer review by GetHuman user ~Davis in SF from November 9th, 2017

Background on ~Davis in SF's case

GetHuman: ~Davis in SF - can you tell our other Virgin America customers when your case took place?
~Davis in SF: Yup. It was late at night, on November 5th.
GetHuman: Did you reach out to Virgin America, and if so, how?
~Davis in SF: I used the 877-359-8474 number I found for on the GetHuman Virgin America customer phone number page I was on: Virgin America Customer Service Phone Number
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~Davis in SF a list of common Virgin America problems)
~Davis in SF: "Missing item" was why I was trying to call.

~Davis in SF's review of Virgin America customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Davis in SF: Virgin America, without question, has the worst website (errors **% of time) of any carrier I know. I work in the tech*web space and I'm amazed at how a major company does not know how to upgrade their platform without service interruptions. Appalling. Hey Richard Branson - save a few bucks on the snarky training for your flight stewards and spend it on developers. I'm done with this airline.
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~Davis in SF: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Davis in SF: I'd give them a five out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~Davis in SF: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~Davis in SF: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Davis in SF taken from his Virgin America customer service problem that occurred on November 5th, 2017.

Virgin America

4.21 of 5 stars | 83 reviews

~Davis in SF's Virgin America Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin America in any way.

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