Virgin America: will only fly VA from now on. Normal and profes...
A Virgin America customer review by GetHuman user ~Fred Feldmesser from November 18th, 2017
Background on ~Fred Feldmesser's case
GetHuman: ~Fred Feldmesser - can you tell our other Virgin America customers when your case took place?
~Fred Feldmesser: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~Fred Feldmesser a list of common Virgin America problems)
~Fred Feldmesser: "Make a booking" was why I was trying to call.
~Fred Feldmesser's review of Virgin America customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fred Feldmesser: will only fly VA from now on. Normal and professional unlike the "morons" you find elsewhere. the video was funny and effective. sense of calm everywhere. thank you
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~Fred Feldmesser: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fred Feldmesser: I'd give them a five out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~Fred Feldmesser: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~Fred Feldmesser: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fred Feldmesser taken from his Virgin America customer service problem that occurred on November 11th, 2017.