Virgin Media: Fairly easy to deal with. I use Virgin as my IS...
A Virgin Media customer review by GetHuman user ~Maybe_Its_Because_Im_a_Londone from November 27th, 2017
Background on ~Maybe_Its_Because_Im_a_Londone's case
GetHuman: ~Maybe_Its_Because_Im_a_Londone - can you tell our other Virgin Media customers when your case took place?
~Maybe_Its_Because_Im_a_Londone: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows ~Maybe_Its_Because_Im_a_Londone a list of common Virgin Media problems)
~Maybe_Its_Because_Im_a_Londone: "Cancel subscription" was why I was trying to call.
~Maybe_Its_Because_Im_a_Londone's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maybe_Its_Because_Im_a_Londone: Fairly easy to deal with. I use Virgin as my ISP. My modem (supplied by them) broke down and they came out and replaced it the very next day. I may still switch to Relish broadband though as they are cheaper. Virgin started off cheap but repeatedly increased the price.
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
~Maybe_Its_Because_Im_a_Londone: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maybe_Its_Because_Im_a_Londone: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
~Maybe_Its_Because_Im_a_Londone: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
~Maybe_Its_Because_Im_a_Londone: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maybe_Its_Because_Im_a_Londone taken from his Virgin Media customer service problem that occurred on November 24th, 2017.