Virgin Media: It's an office number who first put me through...
A Virgin Media customer review by GetHuman user GetHuman-16328 from November 24th, 2017
Background on GetHuman-16328's case
GetHuman: GetHuman-16328 - can you tell our other Virgin Media customers when your case took place?
GetHuman-16328: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16328 a list of common Virgin Media problems)
GetHuman-16328: "Cancel subscription" was why I was trying to call.
GetHuman-16328's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16328: It's an office number who first put me through to the automated service. The second time I said wanted to speak to someone in customer services. she said to do this you still ring up the automated system but then don't enter any choices*numbers. Eventually someone will answer. that worked for me.
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
GetHuman-16328: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16328: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
GetHuman-16328: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
GetHuman-16328: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16328 taken from his Virgin Media customer service problem that occurred on November 23rd, 2017.