Virgin Mobile - Landline: I was calling because, even though I had regist...
A Virgin Mobile - Landline customer review by GetHuman user ~em61 from November 18th, 2017
Background on ~em61's case
GetHuman: ~em61 - can you tell our other Virgin Mobile - Landline customers when your case took place?
~em61: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Virgin Mobile - Landline, and if so, how?
GetHuman: And which of these common Virgin Mobile - Landline customer issues best describes the reason you wanted to talk to them?
(Shows ~em61 a list of common Virgin Mobile - Landline problems)
~em61: "Change plan" was why I was trying to call.
~em61's review of Virgin Mobile - Landline customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile - Landline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~em61: I was calling because, even though I had registered my credit card on-line, it wasn't being used for autopay* I'm not sure why. The agent says she set it, without difficulty, and was very polite. Whether or not it worked remains to be seen.
GetHuman: Let's quantify your experience contacting Virgin Mobile - Landline. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile - Landline problem?
~em61: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~em61: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile - Landline's ability to quickly and effectively address your problem?
~em61: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile - Landline customers?
~em61: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virgin Mobile - Landline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~em61 taken from his Virgin Mobile - Landline customer service problem that occurred on November 8th, 2017.