Virgin Mobile - Landline: The way I get through, as soon as the recording...
A Virgin Mobile - Landline customer review by GetHuman user ~bigdog from November 14th, 2017
Background on ~bigdog's case
GetHuman: ~bigdog - can you tell our other Virgin Mobile - Landline customers when your case took place?
~bigdog: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Virgin Mobile - Landline, and if so, how?
GetHuman: And which of these common Virgin Mobile - Landline customer issues best describes the reason you wanted to talk to them?
(Shows ~bigdog a list of common Virgin Mobile - Landline problems)
~bigdog: "Cancel service" was why I was trying to call.
~bigdog's review of Virgin Mobile - Landline customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile - Landline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigdog: The way I get through, as soon as the recording starts, hit at least ** number buttons as fast as you can. It doesn't matter which ones. You have to do this about four times, just keep doing it as soon as you hear the recorded voice come on. Eventually it will tell you, "Sorry but I still can't understand you. Let me get you to a live operator."
GetHuman: Let's quantify your experience contacting Virgin Mobile - Landline. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile - Landline problem?
~bigdog: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigdog: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile - Landline's ability to quickly and effectively address your problem?
~bigdog: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile - Landline customers?
~bigdog: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virgin Mobile - Landline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigdog taken from his Virgin Mobile - Landline customer service problem that occurred on November 12th, 2017.