Virgin Mobile - Landline: The first time I called, I got a rep who didn't...
A Virgin Mobile - Landline customer review by GetHuman user ~Malkabee2 from November 19th, 2017
Background on ~Malkabee2's case
GetHuman: ~Malkabee2 - can you tell our other Virgin Mobile - Landline customers when your case took place?
~Malkabee2: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Virgin Mobile - Landline, and if so, how?
GetHuman: And which of these common Virgin Mobile - Landline customer issues best describes the reason you wanted to talk to them?
(Shows ~Malkabee2 a list of common Virgin Mobile - Landline problems)
~Malkabee2: "Lower my bill" was why I was trying to call.
~Malkabee2's review of Virgin Mobile - Landline customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile - Landline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Malkabee2: The first time I called, I got a rep who didn't seem to be very much on the ball and did have a very thick Filipino accent. Had a bit of trouble with her but eventually, it all worked out until she must have written my credit card numbers wrong. Had to cease with her (after getting my account and phone number set up) in order to call my card. But the *nd call to finish paying for my service and buy the insurance for replacement plan, she was much easier to understand and very pleasant. I heard there's another number to call or codes to hit after dialing that will also get you to a real person but I don't remember what that * is. Sorry. This one listed got me through to a rep right away.
GetHuman: Let's quantify your experience contacting Virgin Mobile - Landline. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile - Landline problem?
~Malkabee2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Malkabee2: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile - Landline's ability to quickly and effectively address your problem?
~Malkabee2: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile - Landline customers?
~Malkabee2: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virgin Mobile - Landline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Malkabee2 taken from his Virgin Mobile - Landline customer service problem that occurred on November 18th, 2017.