Virgin Mobile: About a month ago I put in my new credit card i...
A Virgin Mobile customer review by GetHuman user ~Tom T from November 20th, 2017
Background on ~Tom T's case
GetHuman: ~Tom T - can you tell our other Virgin Mobile customers when your case took place?
~Tom T: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom T a list of common Virgin Mobile problems)
~Tom T: "Pay bill" was why I was trying to call.
~Tom T's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom T: About a month ago I put in my new credit card information on the Virgin Moblie website. I paid for a month. Apparently my CC didn't "stick" and they shut my phone off for March. Well, I contact them and try repeatedly to pay with my credit card to get my phone turned on again. The idiots at Virgin Mobile then proceed to tell me that I should probably just go to Target or *-** and buy a pre-paid card. WTF? Are you joking? Why have a website that accepts credit card payments then? The Virgin Moblie web team should be punched in the head! The customer support is incompetent. I recommend taking your phone business elsewhere.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Tom T: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom T: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Tom T: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Tom T: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom T taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.