Virgin Mobile: Don't do business here! Ten years ago, when I...
A Virgin Mobile customer review by GetHuman user ~Molly's Mom from November 17th, 2017
Background on ~Molly's Mom's case
GetHuman: ~Molly's Mom - can you tell our other Virgin Mobile customers when your case took place?
~Molly's Mom: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Molly's Mom a list of common Virgin Mobile problems)
~Molly's Mom: "Device Support" was why I was trying to call.
~Molly's Mom's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Molly's Mom: Don't do business here! Ten years ago, when I got an account, customer service was good. Now it is one lie after another, call passed from department to department, incompetent people or poorly trained people. No phone for a month and VM has my money. Six hours on the phone w* VM so far. Won't refund for a returned phone, won't send one which works, bait and switch tactics. Was $.***minute and $** minimum per quarter* now $.***minute and $** minimum per quarter. Only thing which got their attention so far: I said I would sue and I mean to do so. Given all of the complaints all over the Internet, anyone who gets a mobile phone from VM now is trying to get ripped off. I think keeping customer money is how Branson keeps his planes in the air.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Molly's Mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Molly's Mom: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Molly's Mom: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Molly's Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Molly's Mom taken from his Virgin Mobile customer service problem that occurred on November 16th, 2017.