Virgin Mobile: Very professional and attentive, solved tech pr...

A Virgin Mobile customer review by GetHuman user ~Happy Kamper 77 from November 22nd, 2017

Background on ~Happy Kamper 77's case

GetHuman: ~Happy Kamper 77 - can you tell our other Virgin Mobile customers when your case took place?
~Happy Kamper 77: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Happy Kamper 77: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~Happy Kamper 77 a list of common Virgin Mobile problems
~Happy Kamper 77: "Change plan" was why I was trying to call.

~Happy Kamper 77's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Kamper 77: Very professional and attentive, solved tech problem easily, correctly. Nice to talk to humans who care thier clients are satisfied completely and have answered all questions. I have called them many times and have always had my concerns resolved to my satisfaction, They do an excellent job. Best cust. service of any provider, hands down, THANK YOU, Virgin Mobile
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Happy Kamper 77: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Kamper 77: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Happy Kamper 77: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Happy Kamper 77: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Kamper 77 taken from his Virgin Mobile customer service problem that occurred on November 20th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~Happy Kamper 77's Virgin Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.
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