Virgin Mobile: I first tried the ***-***-**** number but after...
A Virgin Mobile customer review by GetHuman user ~airplane dan from November 27th, 2017
Background on ~airplane dan's case
GetHuman: ~airplane dan - can you tell our other Virgin Mobile customers when your case took place?
~airplane dan: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~airplane dan a list of common Virgin Mobile problems)
~airplane dan: "Overcharge/Strange charge" was why I was trying to call.
~airplane dan's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~airplane dan: I first tried the ***-***-**** number but after getting a human was told that this was Assurance Wireless ( off shoot of VM )and to call VM ( with no help from them as to a number)I came to this site and used the number * number and got through very quickly.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~airplane dan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~airplane dan: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~airplane dan: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~airplane dan: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~airplane dan taken from his Virgin Mobile customer service problem that occurred on November 25th, 2017.