Virgin Mobile: i began to feel at first,that i was stuck talki...

A Virgin Mobile customer review by GetHuman user ~don ford from November 18th, 2017

Background on ~don ford's case

GetHuman: ~don ford - can you tell our other Virgin Mobile customers when your case took place?
~don ford: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~don ford: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~don ford a list of common Virgin Mobile problems)
~don ford: "Change plan" was why I was trying to call.

~don ford's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don ford: i began to feel at first,that i was stuck talking to a computer...agian. however i kept cool and shortly thereafter i found what i was looking for which was Virgin Mobile Broadband at*.***.***.**** so ...everybody take it easy!
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~don ford: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don ford: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~don ford: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~don ford: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don ford taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~don ford's Virgin Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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