Virgin Mobile: I purchased a Samsung galaxy * for $*** on virg...
A Virgin Mobile customer review by GetHuman user ~Pissed off ex customer from November 22nd, 2017
Background on ~Pissed off ex customer's case
GetHuman: ~Pissed off ex customer - can you tell our other Virgin Mobile customers when your case took place?
~Pissed off ex customer: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off ex customer a list of common Virgin Mobile problems)
~Pissed off ex customer: "Technical support" was why I was trying to call.
~Pissed off ex customer's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off ex customer: I purchased a Samsung galaxy * for $*** on virgin mobiles website. Within days I couldn't hear anyone I was talking to on the phone because it kept breaking up, my text messages failed and I'd have to resend them at least * times. I have zero bars but according to them I am in an excellent coverage area. And when I get on the internet it loses the connection after * min. I asked for another phone since my NEW one was still under warranty. You know what they sent me back? A USED refurbished phone worth a whole lot less than what I paid for my new phone. I demanded they send me a new phone like the one I sent back. No, I've been told over and over by the script readers in Mexico that they can't send me a brand new phone. However, on the phone when I was activating the "replacement" phone I asked the advisor if it was new and she said yes. When I had the same problems with this phone I was told by the "technical support" guy that it is a new phone and that they take them out of the box an
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Pissed off ex customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off ex customer: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Pissed off ex customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Pissed off ex customer: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off ex customer taken from his Virgin Mobile customer service problem that occurred on November 18th, 2017.