Virgin Mobile: I've never been able to activate without callin...
A Virgin Mobile customer review by GetHuman user ~4 virgin mobile phones from November 15th, 2017
Background on ~4 virgin mobile phones 's case
GetHuman: ~4 virgin mobile phones - can you tell our other Virgin Mobile customers when your case took place?
~4 virgin mobile phones : Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~4 virgin mobile phones a list of common Virgin Mobile problems)
~4 virgin mobile phones : "Lost or Broken Phone" was why I was trying to call.
~4 virgin mobile phones 's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~4 virgin mobile phones : I've never been able to activate without calling so i don't even try. Just keep pressing *. Problem solved in * min.!
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~4 virgin mobile phones : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~4 virgin mobile phones : I'd give them a two out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~4 virgin mobile phones : For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~4 virgin mobile phones : Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~4 virgin mobile phones taken from his Virgin Mobile customer service problem that occurred on November 9th, 2017.