Virgin Mobile: I called to set up a new visa number for * phon...
A Virgin Mobile customer review by GetHuman user ~Very Frustrated from November 28th, 2017
Background on ~Very Frustrated's case
GetHuman: ~Very Frustrated - can you tell our other Virgin Mobile customers when your case took place?
~Very Frustrated: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Frustrated a list of common Virgin Mobile problems)
~Very Frustrated: "Update account information" was why I was trying to call.
~Very Frustrated's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Frustrated: I called to set up a new visa number for * phones as we closed the old visa number. He said everything was set. Than shortly after I got an * e-mails. One said I was set up and the other one said it was deleted. Now I have no idea what is going to happen with my billing!!
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Very Frustrated: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Frustrated: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Very Frustrated: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Very Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Frustrated taken from his Virgin Mobile customer service problem that occurred on November 27th, 2017.