I've had so many problems with Virgin Mobile, b...

A Virgin Mobile customer review by GetHuman user ~maguswheel from November 23rd, 2017

Background on ~maguswheel's case

GetHuman: ~maguswheel - can you tell our other Virgin Mobile customers when your case took place?
~maguswheel: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~maguswheel: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~maguswheel a list of common Virgin Mobile problems
~maguswheel: "Overcharge/Strange charge" was why I was trying to call.

~maguswheel's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maguswheel: I've had so many problems with Virgin Mobile, but its the only option for me. I've been with them for * years and I would think after five years they might go ohh thank you for being with us for so long, heres a nice discount on a phone. That aside, calling in is a nightmare, I'm on hold for ever, I can't understand the person on the other end half the time. I'm often told one thing and then something different happens. Its a load of BS, the service agents are rude and don't care at all. Virgin Mobile had to send me a new phone because the one I had wasn't working correctly and they sent it, I'm not sure if its a refab or a new new phone but it came without a battery, without a cord or anything. Just a the phone. If I could switch I would in heart beat to something else. I hate virgin mobile. *Jones H.T. Cunningham
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~maguswheel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maguswheel: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~maguswheel: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~maguswheel: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maguswheel taken from his Virgin Mobile customer service problem that occurred on November 17th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~maguswheel's Virgin Mobile Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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