Virgin Mobile: Really good phone service also depends where u...

A Virgin Mobile customer review by GetHuman user ~Lightning Nexus from November 19th, 2017

Background on ~Lightning Nexus's case

GetHuman: ~Lightning Nexus - can you tell our other Virgin Mobile customers when your case took place?
~Lightning Nexus: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Lightning Nexus: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Lightning Nexus a list of common Virgin Mobile problems)
~Lightning Nexus: "Cancel service" was why I was trying to call.

~Lightning Nexus's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lightning Nexus: Really good phone service also depends where u live and phone service is much better than the data service(also depends where u are). id recomend this phone service to anyone. also i always only wait about ** seconds before someone picks up the phone.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Lightning Nexus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lightning Nexus: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Lightning Nexus: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Lightning Nexus: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lightning Nexus taken from his Virgin Mobile customer service problem that occurred on November 11th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~Lightning Nexus's Virgin Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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