Virgin Mobile: I wanted to return my phone and cancel my accou...
A Virgin Mobile customer review by GetHuman user ~lamountainer from November 16th, 2017
Background on ~lamountainer's case
GetHuman: ~lamountainer - can you tell our other Virgin Mobile customers when your case took place?
~lamountainer: Yup. It was morning, on November 7th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~lamountainer a list of common Virgin Mobile problems)
~lamountainer: "Overcharge/Strange charge" was why I was trying to call.
~lamountainer's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lamountainer: I wanted to return my phone and cancel my account. I had to spend ** minutes and spoke to * people to get my RMA and then was told to call back for account cancellation once I received the phone refund (meaning I will run into another month of service charge but luckly I have some credit from Virgin Mobile that I am not getting anyway so I don't care in this case but it may matter to you). Each transfer took less than ** sec so that was impressive. My reason for return was lack of coverage in some key areas. *st rep transferred me to tech support who told me that they had tower outage in the areas and tower will be fixed next day. When I told her one other area I also didn't have signal didn't have outage problem I was transferred to another tech support who told me the same thing and no she cannot transfer me to return. When I insisted she wanted me to understand I was "educated" about the outage issue and I said yes. So the *th person gave me RMA and the *th person told me to
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~lamountainer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lamountainer: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~lamountainer: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~lamountainer: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lamountainer taken from his Virgin Mobile customer service problem that occurred on November 7th, 2017.