Virgin Mobile: I am still waiting for a response from Virgin M...

A Virgin Mobile customer review by GetHuman user ~bibiana arevalo from November 24th, 2017

Background on ~bibiana arevalo's case

GetHuman: ~bibiana arevalo - can you tell our other Virgin Mobile customers when your case took place?
~bibiana arevalo: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~bibiana arevalo: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~bibiana arevalo a list of common Virgin Mobile problems
~bibiana arevalo: "Technical support" was why I was trying to call.

~bibiana arevalo's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bibiana arevalo: I am still waiting for a response from Virgin Mobile but get ecording saying I have to topoff. the payment is automatically deducted from my bank acct. The email says to call ***-***-**** when you call you get the same message topoff your phone with paymen. Why is a phone number to listed when it does not allow you to talk to anyone, instead you get the same messag recording to topoff. So Irriating
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~bibiana arevalo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bibiana arevalo: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~bibiana arevalo: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~bibiana arevalo: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bibiana arevalo taken from his Virgin Mobile customer service problem that occurred on November 20th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~bibiana arevalo's Virgin Mobile Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.
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