Virgin Mobile: If i didnt like the phone i got from them i wou...

A Virgin Mobile customer review by GetHuman user ~VIRGIN SUCKS from November 19th, 2017

Background on ~VIRGIN SUCKS's case

GetHuman: ~VIRGIN SUCKS - can you tell our other Virgin Mobile customers when your case took place?
~VIRGIN SUCKS: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~VIRGIN SUCKS: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~VIRGIN SUCKS a list of common Virgin Mobile problems
~VIRGIN SUCKS: "Cancel service" was why I was trying to call.

~VIRGIN SUCKS's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VIRGIN SUCKS: If i didnt like the phone i got from them i wouldnt be using them anymore. I HATE THIS COMPANY. Their Customer service people speak very poor english, they never give me a straight answer and they just run me around in circles! again, I HATE VIRGIN MOBILE
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~VIRGIN SUCKS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VIRGIN SUCKS: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~VIRGIN SUCKS: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~VIRGIN SUCKS: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VIRGIN SUCKS taken from his Virgin Mobile customer service problem that occurred on November 13th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~VIRGIN SUCKS's Virgin Mobile Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.
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