Virgin Mobile: It is the best way to get to them by phone. Tri...
A Virgin Mobile customer review by GetHuman user ~Scream Name from November 14th, 2017
Background on ~Scream Name's case
GetHuman: ~Scream Name - can you tell our other Virgin Mobile customers when your case took place?
~Scream Name: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Scream Name a list of common Virgin Mobile problems)
~Scream Name: "Unlock Phone" was why I was trying to call.
~Scream Name's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scream Name: It is the best way to get to them by phone. Tried the *-*** * and it took ** minutes...no help. Wish they would speak english and not use a script. Woe is me. Hope I made the right decision on which cell provide to use.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Scream Name: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scream Name: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Scream Name: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Scream Name: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scream Name taken from his Virgin Mobile customer service problem that occurred on November 10th, 2017.