Virgin Mobile: It states on your web site that* "virgin mobile...

A Virgin Mobile customer review by GetHuman user ~lee lee from November 22nd, 2017

Background on ~lee lee's case

GetHuman: ~lee lee - can you tell our other Virgin Mobile customers when your case took place?
~lee lee: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~lee lee: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~lee lee a list of common Virgin Mobile problems
~lee lee: "Overcharge/Strange charge" was why I was trying to call.

~lee lee's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lee lee: It states on your web site that* "virgin mobile, is the best place to get the service you need to resolve your problem quickly, and that there is very little that virgin moble doesn't offer the customer... LMFAO..by far virgin moble is the worst cell phone company I have ever went through, your customer service reps don't speak or understand English, so there for we don't get they help we need. I have a question..." do you guys only teach them the same (*) question they repeat over and over again..
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~lee lee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lee lee: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~lee lee: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~lee lee: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lee lee taken from his Virgin Mobile customer service problem that occurred on November 16th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~lee lee's Virgin Mobile Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.
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