Virgin Mobile: It took more time to find the phone number to c...
A Virgin Mobile customer review by GetHuman user ~I can't see that from November 17th, 2017
Background on ~I can't see that's case
GetHuman: ~I can't see that - can you tell our other Virgin Mobile customers when your case took place?
~I can't see that: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~I can't see that a list of common Virgin Mobile problems)
~I can't see that: "Service problem" was why I was trying to call.
~I can't see that's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I can't see that: It took more time to find the phone number to call than it did once I called the number. I wasn't able to find it on your website. Got it from Google. Once I called, they answered right away and handled it immediately. My debit card had been replaced and I needed to update so I could top up. Your service was excellent. Getting the phone number was the problem. It would be nice if it were somewhere on the *st page of the website or somewhere you could have a live chat with someone. None of the places I looked on the website helped with I needed.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~I can't see that: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I can't see that: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~I can't see that: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~I can't see that: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I can't see that taken from his Virgin Mobile customer service problem that occurred on November 11th, 2017.