Virgin Mobile: Ive never in my life been disrespected and lied...
A Virgin Mobile customer review by GetHuman user ~Ragina from November 22nd, 2017
Background on ~Ragina's case
GetHuman: ~Ragina - can you tell our other Virgin Mobile customers when your case took place?
~Ragina: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Ragina a list of common Virgin Mobile problems)
~Ragina: "Service problem" was why I was trying to call.
~Ragina's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ragina: Ive never in my life been disrespected and lied too by a company the way Virgin Mobil has done to me im in tears five days ** operaters and still no services and no one can help they all tell me something different. Three have said my service would be restored three different days I have Rma numbers customer case numbers two.order * tracking * and no one knows what to do wit them because who I spoke to before u cant speak to because they are nation wide so they could be any where in the world I am filing a suite against Virgin Mobil.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Ragina: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ragina: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Ragina: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Ragina: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ragina taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.