Virgin Mobile: The stupid digital system "Alex" is annoying, b...
A Virgin Mobile customer review by GetHuman user ~considerphi from November 6th, 2017
Background on ~considerphi's case
GetHuman: ~considerphi - can you tell our other Virgin Mobile customers when your case took place?
~considerphi: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~considerphi a list of common Virgin Mobile problems)
~considerphi: "Setup service" was why I was trying to call.
~considerphi's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~considerphi: The stupid digital system "Alex" is annoying, but if you get a representative, I find they are always polite and helpful. **I was porting a number and somehow my phone never reactivated, so I called in and they reactivated it, let me call someone to check, and readded my credit card to the account, and restarted service on the date of the reactivate, to make up for lost time while my phone was inactive. **The nice lady had a slight accent, but was completely understandable, I would have had just as much of an issue understanding someone from Texas or the Midwest.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~considerphi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~considerphi: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~considerphi: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~considerphi: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~considerphi taken from his Virgin Mobile customer service problem that occurred on October 28th, 2017.