Virgin Mobile: ...rep had an accent, very hard to understand...
A Virgin Mobile customer review by GetHuman user ~what the????.... from November 16th, 2017
Background on ~what the????....'s case
GetHuman: ~what the????.... - can you tell our other Virgin Mobile customers when your case took place?
~what the????....: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~what the????.... a list of common Virgin Mobile problems)
~what the????....: "Dispute a Charge" was why I was trying to call.
~what the????....'s review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~what the????....: ...rep had an accent, very hard to understand, he was not sure of what he was doing to solve my problem,,,long waits in between testing procedure and was told i was going to have to wait *** days for service!!!!...
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~what the????....: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~what the????....: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~what the????....: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~what the????....: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~what the????.... taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.