Virginia Natural Gas: After pressing "*" at the first * menus, I stil...
A Virginia Natural Gas customer review by GetHuman user ~Joe from November 25th, 2017
Background on ~Joe's case
GetHuman: ~Joe - can you tell our other Virginia Natural Gas customers when your case took place?
~Joe: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Virginia Natural Gas, and if so, how?
GetHuman: And which of these common Virginia Natural Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe a list of common Virginia Natural Gas problems)
~Joe: "Meter reading" was why I was trying to call.
~Joe's review of Virginia Natural Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Virginia Natural Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe: After pressing "*" at the first * menus, I still had to find my way through the telephone maze. I finally got to someone who gave me the mailing address for the company. They should just put it on their website.
GetHuman: Let's quantify your experience contacting Virginia Natural Gas. On a scale of 1 to 5, how easy is it go get help on a Virginia Natural Gas problem?
~Joe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe: I'd give them a three out of five on communication.
GetHuman: And what about Virginia Natural Gas's ability to quickly and effectively address your problem?
~Joe: For that I would say five out of five.
GetHuman: And finally- any advice for other Virginia Natural Gas customers?
~Joe: Call them early in the day or late. Don't forget any personal or account information you might need for Virginia Natural Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe taken from his Virginia Natural Gas customer service problem that occurred on November 20th, 2017.
Virginia Natural Gas
4.50 of 5 stars | 10 reviews
~Joe's Virginia Natural Gas Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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