Virginia Natural Gas: Customer service was helpful, and very polite...
A Virginia Natural Gas customer review by GetHuman user ~r. hughes from November 10th, 2017
Background on ~r. hughes's case
GetHuman: ~r. hughes - can you tell our other Virginia Natural Gas customers when your case took place?
~r. hughes: Sure. It was evening, on November 4th.
GetHuman: Did you reach out to Virginia Natural Gas, and if so, how?
GetHuman: And which of these common Virginia Natural Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~r. hughes a list of common Virginia Natural Gas problems)
~r. hughes: "Cancel service" was why I was trying to call.
~r. hughes's review of Virginia Natural Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Virginia Natural Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~r. hughes: Customer service was helpful, and very polite. My questions were about rebates for my new high efficency gas furnace. Unfortunately there were none at this time.
GetHuman: Let's quantify your experience contacting Virginia Natural Gas. On a scale of 1 to 5, how easy is it go get help on a Virginia Natural Gas problem?
~r. hughes: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~r. hughes: I'd give them a five out of five on communication.
GetHuman: And what about Virginia Natural Gas's ability to quickly and effectively address your problem?
~r. hughes: For that I would say five out of five.
GetHuman: And finally- any advice for other Virginia Natural Gas customers?
~r. hughes: Call them early in the day or late. Don't forget any personal or account information you might need for Virginia Natural Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~r. hughes taken from his Virginia Natural Gas customer service problem that occurred on November 4th, 2017.
Virginia Natural Gas
4.50 of 5 stars | 10 reviews
~r. hughes's Virginia Natural Gas Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virginia Natural Gas, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virginia Natural Gas in any way.