VisionPros USA: I purchased contact lenses from this company. T...
A VisionPros USA customer review by GetHuman user ~hollywood9 from November 26th, 2017
Background on ~hollywood9's case
GetHuman: ~hollywood9 - can you tell our other VisionPros USA customers when your case took place?
~hollywood9: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to VisionPros USA, and if so, how?
GetHuman: And which of these common VisionPros USA customer issues best describes the reason you wanted to talk to them?
(Shows ~hollywood9 a list of common VisionPros USA problems)
~hollywood9: "Track order" was why I was trying to call.
~hollywood9's review of VisionPros USA customer service
GetHuman: So how would you sum up your experience for GetHuman's VisionPros USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hollywood9: I purchased contact lenses from this company. Three of the lenses have torn, upon placing them in my eye. I filed a complaint with the company and requested a refund in the amount of $**.** or replacement of the lenses. The company required me to contact the *rd party in which they source the lenses from. The *rd party refused to reimburse me, and Visionpros refused my request to replace or refund me of my money. Vision pros required prescription to replace or refund my lenses. I have no prescription, because their website advertises no prescription needed. This is false advertising, and misleading to the consumer.
GetHuman: Let's quantify your experience contacting VisionPros USA. On a scale of 1 to 5, how easy is it go get help on a VisionPros USA problem?
~hollywood9: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hollywood9: I'd give them a one out of five on communication.
GetHuman: And what about VisionPros USA's ability to quickly and effectively address your problem?
~hollywood9: For that I would say two out of five.
GetHuman: And finally- any advice for other VisionPros USA customers?
~hollywood9: Call them early in the day or late. Don't forget any personal or account information you might need for VisionPros USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hollywood9 taken from his VisionPros USA customer service problem that occurred on November 21st, 2017.