VistaPrint: I was trying to figure out shipping and i live...
A VistaPrint customer review by GetHuman user ~Pissoff from November 21st, 2017
Background on ~Pissoff's case
GetHuman: ~Pissoff - can you tell our other VistaPrint customers when your case took place?
~Pissoff: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to VistaPrint, and if so, how?
GetHuman: And which of these common VistaPrint customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissoff a list of common VistaPrint problems)
~Pissoff: "Track order" was why I was trying to call.
~Pissoff's review of VistaPrint customer service
GetHuman: So how would you sum up your experience for GetHuman's VistaPrint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissoff: I was trying to figure out shipping and i live in rural American with NO physical delivery. When i called CS I called Montego Bay, Jamaica and when they cs rep didn't understand the customary shipping procedure of the UNITED STATES POST OFFICE i ask to be transfer to the US then he HUNG UP ON ME!!! I have a $*** order PENDING!! *Called back and they just answered and said nothing. Called again and Chris didnt have time to listen to me either. I am astonished as i regularly order from Vista Print. Saw they posted a LOSS yesterday. Now I understand why. -
GetHuman: Let's quantify your experience contacting VistaPrint. On a scale of 1 to 5, how easy is it go get help on a VistaPrint problem?
~Pissoff: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissoff: I'd give them a three out of five on communication.
GetHuman: And what about VistaPrint's ability to quickly and effectively address your problem?
~Pissoff: For that I would say five out of five.
GetHuman: And finally- any advice for other VistaPrint customers?
~Pissoff: Call them early in the day or late. Don't forget any personal or account information you might need for VistaPrint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissoff taken from his VistaPrint customer service problem that occurred on November 17th, 2017.